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Privacy Policy

Effective date: April 2024

Audio Lab ("we," "us," or "our") built the Audio Lab app as a commercial app. This Service is provided by Audio Lab and intended for our clients, event professionals, and administrative staff.

By using the Audio Lab app, you agree to the collection and use of information in relation to this policy.

1. Information Collection and Use

For a better experience while using our Service, we may require you to provide certain personally identifiable information. The information we request is retained by us and used as described in this policy.

  • →Identity Information: first name, last name, email address, and phone numbers.
  • →Event Information: dates, locations, music preferences, and vendor details related to your scheduled events.
  • →Authentication Data: login credentials securely managed through our backend systems.

2. Third-Party Services

The app uses third-party services that may collect information used to identify you. We securely transmit and store your data using industry-standard encrypted protocols.

We use Zoho for backend authentication, secure CRM data storage, and app diagnostics; please refer to the Zoho Privacy Policy for details.

3. Security

We value your trust in providing us your personal information and strive to use commercially acceptable means of protecting it. All data is encrypted in transit over HTTPS. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

4. Account and Data Deletion (Your Rights)

You have the right to request deletion of your account and any associated personal data stored by Audio Lab.

To request deletion, contact our support team from your registered email address at info@audiolabeg.com with the subject "Account Deletion Request". Upon verifying your identity, we will delete your account, authentication credentials, and personal details from our active databases within a standard processing period, unless retention is required for legal and accounting purposes.

5. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. You are advised to review this page periodically. We will notify you of any changes by posting the new Privacy Policy on this page.

6. Contact Us

If you have any questions or suggestions about our Privacy Policy, contact us at info@audiolabeg.com.